Shipping policy
Last updated: July 28, 2026
Thank you for shopping with Florisu Mall. Standard shipping is $5.99 for orders below $15, and orders of $15 or more ship free.
1. Order processing
- Orders are normally processed within 1-3 business days, Monday through Friday, excluding holidays.
- Orders placed on weekends or public holidays begin processing on the next business day.
- After dispatch, we send a shipping confirmation email with tracking information when available.
2. Shipping charges and delivery estimates
| Order subtotal | Shipping cost | Free shipping | Estimated delivery |
|---|---|---|---|
| $0.00-$14.99 | $5.99 | Free on orders of $15 or more | Usually 7-12 business days after dispatch |
Delivery times are estimates rather than guarantees. Customs clearance, weather, carrier capacity, remote-area service, and peak seasons can cause delays.
3. Shipping destinations
We ship to many destinations in North America, Europe, Oceania, and other supported regions. Availability differs by product. If we cannot ship the selected items to an address, checkout will not offer a shipping rate for that order.
4. Tracking
Tracking may take 24-48 hours after dispatch to show movement. Use the tracking link in your shipping email or our Track Your Order page.
5. Address changes
Review the shipping address before submitting your order. Contact us immediately if a correction is needed. We cannot guarantee changes after fulfillment begins. Customers may be responsible for re-shipping costs when a parcel is returned because an incorrect or incomplete address was provided.
6. Lost or undelivered parcels
If tracking shows delivered but the parcel is missing, check the delivery location, household members, neighbors, and the local carrier. If tracking has not updated for 10 business days, email service@florisu.com with your order number so we can investigate with the carrier.
7. Customs, duties, and taxes
International orders may be subject to import duties, taxes, VAT, brokerage, or customs fees. Unless these charges are collected at checkout or stated as included, they are the recipient's responsibility. Customs processing may extend delivery time.
8. Damage in transit
Contact service@florisu.com as soon as possible, preferably within 48 hours after delivery, if an item arrives damaged. Include your order number and clear photos of the product, packaging, and shipping label.