Track Your Order
Track Your Order
Enter your tracking number below to view real-time delivery updates from 2,000+ carriers worldwide.
Find your number
Locate the tracking number in your Shipment Confirmation email from Florisu Beauty.
Paste it below
Copy the number and paste it into the tracking box in this page.
Get live updates
Click TRACK to view the full carrier journey of your package in real time.
Enter Your Tracking Number
Supports auto-detection across 2,000+ international carriers
Don't have your tracking number? Email us with your order number.
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Need Help With Your Delivery?
Contact us first. Our support team can usually resolve shipping concerns faster than filing a dispute or chargeback — typically within 24 hours.
Live Chat
Bottom-right corner Live support during business hoursHours
Mon – Fri 9:00 AM – 6:00 PM (PST)We can help with:
- Tracking not updating or showing no information
- Package appears stuck or delayed in transit
- Marked as delivered but not received
- Wrong item or damaged package
- Customs or import questions
- Address change requests (before shipment)
Frequently Asked Questions
Where do I find my tracking number?
After your order ships, you will receive a Shipment Confirmation email from Florisu Beauty containing your tracking number. Please check your inbox — and don't forget to look in spam or promotions. You can also find it by logging into your account on florisu.com.
My tracking number shows no results or "not found".
This is completely normal if your order was just shipped. It takes 24–48 hours for the carrier to scan your package and update tracking information. Please try again after 2 days. If it still shows nothing after 3 business days, contact us and we will investigate immediately.
My package hasn't moved in several days. Is it lost?
Not necessarily. International shipments can experience gaps in tracking updates, especially during customs clearance or carrier hand-offs. This is common and usually resolves within a few days. If there are no updates for more than 7 business days, please reach out and we will file a trace with the carrier.
Tracking says "Delivered" but I didn't receive my package.
First, check with neighbors, your front desk, or any secure parcel area. Carriers occasionally mark packages as delivered shortly before drop-off. If you still cannot locate it after 24 hours, please email us with your order number.
Please do not file a chargeback — we will work with the carrier and arrange a re-shipment or refund right away.
How long does delivery take?
Delivery times vary by destination (after 1–3 business day processing):
| United States | 5–7 business days |
| Canada | 8–15 business days |
| United Kingdom | 7–12 business days |
| Australia | 8–10 business days |
| European Union | 8–14 business days |
Full details on our Shipping Policy page.
Will I be charged customs fees or import duties?
For most destinations, no. Florisu Beauty ships DDP (Delivered Duty Paid) where available — we absorb import duties and taxes on your behalf. For a small number of regions, local duties may still apply at delivery. Please review the checkout summary for any applicable fees.
Can I change my shipping address after placing an order?
Address changes are only possible before your order has been shipped — usually within 12 hours of order placement. Please email us as soon as possible with your order number and the corrected address. Once the package is in transit, we are unable to redirect it.
Before Filing a Dispute or Chargeback
Please contact us first. We can almost always resolve your issue faster than a bank dispute — typically within 24 hours. Chargebacks can take 60–90 days to process; we offer immediate solutions like re-shipment, refund, or replacement.
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